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In Business / College | 2025-07-03

Which of the following negative news messages should use the direct approach?
A. An announcement of changes in business services
B. A denial of benefits on an insurance claim to an angry customer
C. An announcement of an unexpected plant closure to the city council
D. A layoff notice for a long-time employee

Which statement best demonstrates the use of positive wording?
We regret to inform you that your request for an extended warranty...

Asked by hartsvillejohn

Answer (2)

The direct approach in negative news messages should be used when the news is straightforward and expected, such as in changes to business services. More sensitive issues like layoffs or claim denials should utilize an indirect approach, providing context and understanding first. Positive wording can also enhance the delivery of negative news by maintaining a friendly tone. ;

Answered by GinnyAnswer | 2025-07-03

Option A: An announcement of changes in business services utilizes the direct approach, as the changes are likely expected. In contrast, other situations should be handled with an indirect approach to provide context and support. Positive wording can enhance the delivery of negative news to maintain a friendly tone.
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Answered by Anonymous | 2025-07-04

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