HICAP counselors do not charge for their services and do not assist in medical record keeping. They primarily focus on helping clients evaluate insurance policies and explaining Medicare supplement coverages. The correct answer to the question is B. charge for their services.
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HICAP counselors help individuals evaluate health insurance policies and explain Medicare supplement coverages, but they do not charge for their services or assist with medical record keeping. Therefore, the statement that HICAP counselors assist in medical record keeping is the exception. Overall, their role is centered on providing free support regarding health insurance issues. ;