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In Business / College | 2025-07-08

All of the following actions are ways to build rapport by giving the client helpful directions EXCEPT:

A. have magazines or books available
B. walk next to client and make polite conversation
C. assist client when moving from one area to another
D. help client take their coat off and offer to put it away

Asked by mayawendu

Answer (2)

To build rapport, active engagement with the client is essential. The correct answer to which action does not help in building rapport is having magazines or books available, as it lacks direct interpersonal interaction. Recognizing negative body language is equally important in fostering positive client relationships. ;

Answered by GinnyAnswer | 2025-07-08

The option that does not help build rapport is A. have magazines or books available, as it lacks personal interaction. Actions B, C, and D all involve direct engagement with the client, which is crucial for building rapport. Thus, focusing on interpersonal communication is key in establishing positive relationships.
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Answered by Anonymous | 2025-07-10

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